Frequently Asked Questions

Yes, you can log in using your phone or tablets browser (Safari, Chrome, Etc.). 

This software does not directly enter your tickets into 811 or any other one call service. You will need to enter your tickets directly to your locations one call center. 811 Locate Manager will handle your records.

Yes, multiple users can be logged on using this program at the same time.

We have developed our program with all skill levels in mind. We are confident even those with little computer experience will easily be able to navigate and use our program. No special training is necessary.

Please contact us through our contact page and we will send you information on our current prices and deals.

Yes! We are so confident you will love our product we want you to try us first. We have a no risk 30 day free trial period, no credit card or payment information required.  Click here to get started on your free trial or navigate to our Free Trial page at the top or bottom of page. 

Our contracts are yearly from date of purchase with the option to renew or cancel at the end of contract.

If you find your internet is down you can use your mobile device network, a mobile hotspot or tethering, or even use a public Wi-Fi spot.

This is a web-based application. Our program is accessed over a network connection, therefore, no downloads to your computer are necessary. 

We will send you an invoice at the end of your contract period.  Payments can be made by credit card, business check or debit.

We accept business check, debit or credit card payment.

You can make checks payable to: 811 Locate Manager; our mailing address is: PO Box 2516, Lancaster, OH 43130.

Fill out our contact form and we will gladly get back to you as soon as possible to walk you through the sign-up steps.

If you would like to cancel, you can easily do so by submitting our cancellation form here or by navigating to our Cancellation Form at the bottom of our page..